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Creating a More Welcoming Environment

Suite 112 in Physician Office Building B, adjacent to the main tower on Missouri Baptist Medical Center’s campus, is a shared space for patients receiving imaging services, dietary counseling and laboratory services.

According to Jackie Skaer, laboratory director, patient surveys indicated lower scores for the environment, highlighting the need for a refresh. “The outdated finishes in the waiting and patient rooms did not reflect the quality of care we strive for,” she explains.

With the partnership of the Missouri Baptist Medical Center Auxiliary, led by Lois Wright, who has dedicated 47 years to MoBap, $200,000 was secured for the renovation.

Through various Auxiliary sponsored sales throughout the year, such as the Laurie’s Shoe sale and jewelry, book and plant sales (among others), the Auxiliary raises funds throughout the year that are used to directly benefit patients and employees.

The MoBap construction team spearheaded the updates, which included new flooring, paint, LED lights, registration desks and modern furniture in the waiting room. Additionally, accessibility has been improved, and laboratory areas and staff facilities have been updated.

Even through construction, patient feedback has been positive, with many praising the welcoming environment.

From left, laboratory director Jackie Skaer and Auxiliary representatives Joyce Barton and Lois Wright, RN.laboratory director Jackie Skaer and Auxiliary representatives Joyce Barton and Lois Wright, RN.

 

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